Citadel Floors FAQs
About Citadel Floors
1. What is Citadel Floors?
Citadel Floors is a leading manufacturer of high-performance floor coating systems,
specializing in polyaspartic and polyurea technologies. Our products are designed for
fast, durable, and attractive flooring solutions in both commercial and residential
environments.
2. Where are Citadel Floors products manufactured?
Most liquid-applied Citadel Floors products are manufactured in the USA at our state-of-
the-art facility, ensuring the highest quality and consistency in every batch. Contact us
for additional information regarding COO for any specific product inquiries.
3. How long has Citadel Floors been in business?
Citadel Floors has over four decades of experience delivering innovative floor coating
solutions to professionals and property owners.
4. Who are Citadel Floors products designed for?
Our coatings are trusted by contractors, facility managers and property owners seeking
superior floor protection and high-demand aesthetics for garages, warehouses,
showrooms, and more.
5. How can I contact Citadel Floors for support or more information?
You can reach our customer support team via our Contact Us form, by email at
info@citadelfloors.com, or by phone at 800-962-3099. We will be happy to address any
of your questions.
Product Information
6. What types of floor coating systems does Citadel offer?
We offer a range of floor coating systems, including epoxy, polyaspartic, polyurea, and
hybrid coatings, as well as decorative flake and quartz systems for both interior and
exterior concrete surfaces.
7. What is the difference between polyaspartic and polyurea coatings?
Polyaspartic coatings cure quickly and offer excellent UV resistance, making them ideal
for fast turnaround and outdoor applications. Polyurea coatings provide superior
flexibility and chemical resistance, perfect for demanding industrial environments where
tenacious adhesion to concrete is a must.
8. Are Citadel Floors coatings suitable for both residential and commercial
spaces?
Yes, our coatings are engineered for high performance in both residential and
commercial settings, including garages, basements, retail spaces, and industrial
manufacturing facilities.
9. What colors and finishes are available for Citadel floor coatings?
We offer a wide variety of standard colors, flake blends, and custom color options to
match any design aesthetic. Available finishes include gloss, satin, and matte. Please
contact us for any specific custom color matching requests.
10. Can Citadel floor coatings be applied to surfaces other than concrete?
While our systems are optimized for concrete, some products may be suitable for
properly prepared substrates (wood, tile, metal, etc). Please consult the product data
sheet or contact our technical team for guidance.
11. What are the recommended surface preparation steps before applying Citadel
coatings?
Proper surface preparation includes cleaning, degreasing, and mechanically profiling
the concrete (such as grinding or shot blasting) to ensure optimal adhesion and
durability. Please see TDS details per product to ensure proper steps are taken.12. Does Citadel offer specialty coatings?
12. Does Citadel offer specialty coatings?
Yes, we offer a wide range of specialty products to meet any low-odor, low-VOC, slip
resistance, UV resistance, or extended pot life needs you may have. If you’re unable to
find a product to meet your unique needs, please contact our product experts for
assistance.
13. How long do Citadel coatings last?
When properly installed and maintained, Citadel floor coatings systems are expected to
last 10 years or more, depending on use and environmental conditions.
14. What is the warranty for Citadel Floors products?
We offer industry-leading warranties on our products, with coverage details provided in
each product’s warranty documentation. For more information, contact our support
team.
Installation & Application
18. What tools and equipment are needed for installation?
Typical installation tools include rollers, brushes, squeegees, spiked shoes, mixing
drills, and concrete preparation equipment such as grinders. Our coatings are designed
for professional applicators. For large or complex projects, we recommend hiring a
certified contractor.
19. How long does installation typically take?
Most installations can be completed in one day, thanks to our fast-curing formulas. Dry
times may vary based on the system and site conditions. Please review product specific TDS for more details.
20. What is the recommended temperature and humidity for application?
Optimal application temperatures are typically between 40°F and 90°F (4°C to 32°C) with low to moderate humidity. Many Citadel Floors systems offer adjustable cure ratetechnology allowing project success in adverse site conditions. Always consult the product data sheet for specific requirements.
21. How soon can the floor be used after application?
Floors can usually handle light foot traffic within 4–6 hours and full vehicle traffic within
24 hours, depending on the product and conditions. Always consult the product data
sheet for specific requirements.
22. How do I maintain and clean my Citadel-coated floor?
Routine cleaning with a broom, dust mop, or mild detergent and water will keep your
floor looking its best. Avoid harsh chemicals or abrasive pads. Always consult the
product data sheet for specific requirements.
23. Can Citadel coatings be applied over existing coatings or paint?
We recommend removing existing coatings for best results. If recoating, the surface
must be thoroughly cleaned, abraded, and tested for adhesion. Always consult the
product data sheet for specific requirements.
24. What should I do if I experience bubbling, peeling, or other issues after
installation?
Contact our technical support team for troubleshooting assistance. Most issues are
related to surface preparation or application conditions, and our experts can help you
resolve them.
Ordering & Payment
26. Do I need to set up an account to order?
Yes, you must have an authorized account to place an order. If you need assistance
creating an account, please contact our Sales team. Once authorized, our sophisticated
Buyer Portal will allow you to track orders, view history, pay invoices, and save your
shipping information for future purchases.
28. Can I track my order status?
Yes, you will receive an order confirmation and shipping updates via email. You can
also log in to your account to check order status at any time.
30. Do you offer expedited shipping?
Expedited shipping is available for most products. Options and pricing are displayed
during checkout. For additional assistance, please contact our Sales team.
Shipping & Delivery
32. Where does Citadel Floors ship to?
We ship throughout the United States. For orders outside the US, please contact our
Sales team for options and availability.
33. How long will it take to receive my order?
Most orders ship within 1–2 business days, with transit times depending on your
location and shipping method selected.
34. What should I do if my order arrives damaged or incomplete?
Please inspect your shipment upon delivery and contact us within 48 hours if any items
are missing or damaged. We’ll work quickly to resolve the issue.
35. Can I pick up my order in person?
In-person pickup may be available at our distribution center by appointment. Please
contact our Sales team for more information.
Returns & Exchanges
36. What is your return policy?
We accept returns of unused, unopened products within 30 days of delivery. Products
must be in their original packaging.
37. How do I initiate a return or exchange?
Contact our Sales team with your order number and reason for return. We’ll provide
instructions for returning your items.
38. Are there any restocking fees?
A restocking fee may apply to some returns. Details will be provided when you initiate
your return.
39. How long does it take to process a refund?
Refunds are processed within 5–7 business days of receiving and inspecting your
return. Credit will be issued to your original payment method.
40. What products are non-returnable?
Custom-tinted products, special orders, and opened items are non-returnable unless
defective or damaged in transit.
Technical Support & Troubleshooting
41. Where can I find technical data sheets (TDS) and safety data sheets (SDS) for
Citadel products?
All technical and safety data sheets are available for download on each product page
or in our Resources section.
42. Who do I contact if I need help with a product or application issue?
Our technical support team is available by phone, email, or through our online contact
form to assist with any product or installation questions.
43. How do I know how much product I need for my project?
Each TDS includes coverage information to help you estimate how much you’ll need
based on your project size. Contact our Sales team for additional assistance.
Professional Partnerships
44. Do you offer training or resources for professional installers?
Yes, we provide training videos, technical guides, and ongoing support to our network
of professional installers.
45. How can I request bulk or contractor pricing?
For bulk orders or contractor pricing, please contact our Sales team directly to discuss
your project needs and receive a custom quote.
46. Where can I find a Citadel-certified contractor near me?
Fill out the Find a Citadel Contractor form, and we’ll connect you with certified
professionals in your area.
General Inquiries
47. Do you offer custom color or design options?
Yes, custom colors and design options are available for select systems. Contact our
Sales team to discuss your vision and project requirements.
48. How do I sign up for updates, promotions, or newsletters from Citadel Floors?
Sign up for our email newsletter at the bottom of any page on our website to stay
informed about new products, tips, and exclusive offers.