1. CONDITIONS
In these conditions "Citadel" means Citadel Floor Finishing Systems and "the customer" means the person or company to whom Citadel has agreed to supply goods under this contract.
- (a) These conditions contain the entire terms of this contract between Citadel and the customer.
(b) Any stipulation or conditions in a customer's order which would conflict with any of our terms and conditions shall be deemed to be inapplicable to any order placed with us unless expressly agreed to by us in writing and signed by a manager of Citadel.
- PRICES
Goods are sold by Citadel to the customer at the price specified herein. Prices subject to change without notice. - No warranty on the part of Citadel is given or implied by this agreement. All warranties are limited to the replacement of the products or the purchase price of the products to the extent identified on the labels and literature of the products. Where samples have been sent to the customer it will be considered that they have been tested to the customer's specification for the purposes to which they are to be put.
- DELIVERY
(a) Any time or date named by Citadel for delivery is given and intended as an estimate only and Citadel shall not be liable for any damage or loss whether arising directly or indirectly out of the delay in delivery.
(b) Where a period is named for delivery and such period is not extended by mutual consent in writing or under the provisions of clause (c) hereof, the customer shall take delivery within that period.
(c) Unless otherwise agreed in writing between Citadel and the customer, all goods supplied by Citadel are on a FOB shipment basis.
(d) Citadel is not responsible for any accessorial charges incurred at delivery. These fees for services rendered include but are not limited to: lift gates, delivery appointments, inside deliveries, missed deliveries, residential deliveries, and requests for straight/short truck. These fees are the sole responsibility of, and are to be paid by, the customer unless specified otherwise per approved sales contract. See Shipping Policy for more details on estimated charges per Accessorial.
- CANCELLATION OF ORDER
Once an official order has been received either verbally or in writing, a contract is deemed to have been entered into between Citadel and the customer. Cancellation of the contract will be at the discretion of Citadel. A cancellation will not be accepted in any circumstances where a product has been specially made to fill the order.
- RETURN OF GOODS
It is our general policy not to accept the return of goods. In exceptional circumstances, standard products may be returned to us within 30 days of delivery that the customer has written agreement from Citadel to such a return. Return address will only be provided if Return Authorization is processed. No claims will be entertained for returns outside this period. Goods are to be returned at the customer’s expense to the original source of supply as specified by Citadel and a re-stocking charge of 20% will be made for goods that are of merchantable quality as determined by Citadel. Not all goods may be accepted back into stock for credit. Customized products are not returnable.
- DEFECTIVE GOODS
Goods represented by the customer to be defective, if returned to Citadel and accepted by them as defective, will, if practicable, be replaced as originally ordered.
- PAYMENT
(a) Payment for goods supplied shall be made in accordance with the terms referred to on the face of the invoice.
(b) Payment for transactions by credit card is deducted when the product ships.
- RISK AND TITLE
(a) Title of the products supplied shall pass to the customer when Citadel provides the products to the Citadel carrier for delivery to the customer.
(b) Citadel will ensure that the products are insured to their replacement value against loss or damage while in transit with the Citadel carrier. - The customer service office of Citadel referred to in this contract is Citadel Floor Finishing Systems, 11 E. Hawthorn Pkwy., Vernon Hills, IL 60061 which is the address for service by the customer for all notices and other communications under or in connection with this contract.